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Terms and Conditions

Epody Terms and Conditions

Last updated: 17 August 2026

1. Who we are

1.1 Epody is a trading name of Qivo Innovation Limited, a private limited company registered in England and Wales under company number 16795234.

Our registered office is:

71–75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom

Our trading address is:

26 White Horse Lane
Maldon
Essex
CM9 5QP
United Kingdom

1.2 In these Terms, “Epody”, “we”, “us” and “our” mean Qivo Innovation Limited trading as Epody.

1.3 You can contact us at:

Email: hello@epody.co.uk
Telephone: 0330 223 7595
Website: www.epody.co.uk

2. About these Terms

2.1 These Terms apply to the managed product-information, catalogue-enrichment and related services supplied by Epody.

2.2 Our Services are designed and supplied for business use. By placing an Order, you confirm that you are acting wholly or mainly for purposes connected with your trade, business, craft or profession and not as a consumer.

2.3 These Terms apply together with:

• Your accepted proposal, quotation or Order
• Any agreed statement of work
• Your selected plan and its confirmed inclusions
• Any applicable data processing agreement
• Any other document expressly incorporated into the Contract

2.4 If there is a conflict between these documents, the following order of priority applies:

1. An accepted proposal, Order or statement of work
2. Any applicable data processing agreement
3. These Terms
4. The general descriptions on our website

2.5 By accepting a proposal, placing an Order, paying an invoice, creating an Epody account or instructing us to begin work, you agree to these Terms.

3. Definitions

In these Terms:

“Additional Services” means work outside your confirmed plan, product allowance, Deliverables or agreed scope.

“Billing Period” means the monthly, annual or other payment period stated in your Order.

“Contract” means the legally binding agreement between you and us, consisting of the documents described in clause 2.3.

“Customer Materials” means any product information, spreadsheets, feeds, PDFs, images, videos, documents, links, brand materials, credentials, instructions or other content you provide.

“Deliverables” means the enriched product information, product copy, structured data, reports, files, recommendations or other output we agree to produce.

“Managed Product” means a product record, SKU or variant included within the agreed scope of the Services.

“Order” means your request to purchase Services, whether made through our website, by email, through a proposal, through an order form or by another method accepted by us.

“Plan” means the one-off, monthly, annual or custom Epody service package identified in your Order.

“Portal” means the Epody customer portal and any related online workspace provided as part of the Services.

“Services” means the managed product-information and related work that we agree to provide.

“Source Information” means information supplied by you or obtained from manufacturers, distributors, suppliers, product websites, public databases or other research sources.

“Third-Party Service” means an ecommerce platform, marketplace, cloud provider, integration, payment service, software provider or other service operated by someone other than Epody.

4. Our Services

4.1 Epody provides managed ecommerce product-information services. Depending on your Order, these may include:

• Catalogue auditing and rescue
• Identification of missing, duplicated or inconsistent information
• Product research and data enrichment
• Product titles and descriptions
• Features and benefits
• Attributes and technical specifications
• Product FAQs
• SEO titles and metadata
• Image alt text and basic image improvements
• Image, PDF and document organisation
• Related-product recommendations
• Category and attribute mapping
• Structured product data
• Marketplace and channel-specific formatting
• Feed-mapping support
• Product-page recommendations
• Export-ready files
• Supported platform integrations
• Ongoing catalogue management
• Catalogue-quality and progress reporting
• Customer portal access
• Review and approval workflows

4.2 The precise scope, Deliverables, product capacity, timescale and fees will be confirmed in your Order or proposal.

4.3 We may use AI-assisted workflows to support research, extraction, classification, drafting, formatting and quality checks. AI-assisted output is subject to human review as part of our managed process.

4.4 Epody is a managed service. Unless expressly agreed, we do not provide you with standalone software, ownership of our internal systems or unrestricted access to our internal workflows.

4.5 We will provide the Services with reasonable skill and care and use appropriately skilled personnel.

5. Plans and product capacity

5.1 Our current plans are described on our Pricing page. We may also provide custom plans or one-off quotations.

5.2 References to “up to” a specified number of products describe the maximum potential capacity of a Plan. The actual capacity confirmed for you may depend on:

• Product complexity
• The quality and completeness of Source Information
• The amount of research required
• The number of attributes
• The required content depth
• The number of sales channels
• Image and document requirements
• Category-specific or regulatory requirements
• The agreed Deliverables

5.3 We may review a representative sample of your catalogue before confirming the final scope, capacity, timescale and price.

5.4 Unless we agree otherwise, each distinct SKU, product variant or separate product record counts as one Managed Product.

5.5 A bundle, configurable product, product family or unusually complex product may count as more than one Managed Product where the amount of work reasonably requires it. We will explain and agree this with you before including it in the scope.

5.6 If you remove or replace a Managed Product after work has started on it, that product will normally still count towards your allowance for that Billing Period.

5.7 A product that requires substantial reworking because its specifications, supplier information, positioning or requirements have materially changed may count as a new Managed Product.

5.8 Monthly product capacity resets at the start of each Billing Period. Unused capacity does not normally carry forward unless we agree otherwise in writing.

5.9 Product allowances cannot be transferred to another customer, organisation or account without our written agreement.

6. SKU Rescue and one-off work

6.1 SKU Rescue is a one-off service intended for a limited group of products and does not include ongoing catalogue management unless stated in your Order.

6.2 Promotional prices, introductory discounts and first-order offers are subject to the eligibility requirements shown on our website or in your Order.

6.3 Unless otherwise agreed, introductory SKU Rescue offers may only be used once by each customer, business or associated group of businesses.

6.4 Any completion time shown for SKU Rescue is a target based on receiving the required Customer Materials, instructions and feedback promptly.

6.5 Additional products, deeper research, new Deliverables or work outside the agreed SKU Rescue scope will be quoted separately.

7. Ordering and formation of the Contract

7.1 You can request Services by:

• Accepting a written proposal
• Signing an Order or statement of work
• Completing an online order process
• Confirming acceptance by email
• Paying an invoice that refers to these Terms

7.2 Your request is an offer to purchase the Services.

7.3 A Contract is formed when we:

• Confirm acceptance of your Order in writing
• Receive an agreed payment and confirm the Services
• Provide access to the Portal, or
• Start providing the Services at your request

whichever happens first.

7.4 We may request further information or a catalogue sample before accepting an Order.

7.5 We may decline an Order where:

• The requested work falls outside our expertise or capacity
• The proposed products or instructions may be unlawful
• Required Source Information is unavailable
• The requested timescale is not achievable
• We cannot agree an appropriate scope or price
• The work would create an unreasonable security, legal or reputational risk

8. Starting the Services

8.1 The Services will begin on the date stated in your Order or when we confirm that onboarding is complete.

8.2 Before work starts, we may require you to:

• Complete an onboarding questionnaire
• Provide catalogue files or platform exports
• Identify the Managed Products
• Explain your target customer and brand requirements
• Provide access to relevant systems
• Confirm required fields and formats
• Pay any fees due in advance

8.3 Any delivery dates are estimates unless we expressly confirm in writing that a date is fixed.

8.4 Delivery times depend on you supplying complete information, access, decisions and feedback when requested.

8.5 If you delay providing required information, access or approval:

• The delivery timetable may be extended
• We may pause the affected work
• Planned capacity may be moved to a later available production period
• Additional work caused by the delay may be chargeable

8.6 A customer delay does not automatically suspend or cancel subscription fees or extend a Billing Period.

9. Your responsibilities

9.1 You agree to:

• Provide accurate and reasonably complete Customer Materials
• Give clear instructions about your products, brand and requirements
• Identify any information that must not be changed
• Tell us about regulated, safety-critical or legally required product information
• Respond to reasonable requests promptly
• Review Deliverables carefully
• Provide specific and consolidated feedback
• Keep your contact and billing details current
• Keep Portal credentials secure
• Maintain appropriate backups of your original catalogue and systems
• Comply with applicable laws and platform requirements

9.2 You must ensure that you have the rights, licences, permissions and lawful basis necessary for us to use the Customer Materials.

9.3 Customer Materials must not:

• Infringe intellectual property rights
• Breach confidentiality or privacy rights
• Contain unlawful, misleading or defamatory material
• Include malicious code
• Promote prohibited products or unlawful activity
• Contain unnecessary special-category or highly sensitive personal information

9.4 You remain responsible for the products you sell and for ensuring that final published information complies with applicable:

• Product safety rules
• Labelling requirements
• Advertising laws
• Consumer-protection laws
• Industry regulations
• Marketplace requirements
• Tax and pricing rules
• Environmental and disposal requirements
• Warranty and guarantee requirements

9.5 You must tell us before work begins if any product is regulated or requires specialist legal, medical, financial, safety, nutritional or technical verification.

9.6 Unless expressly included, Epody does not provide legal, regulatory, engineering, medical or product-safety advice.

10. Product research and Source Information

10.1 Where information is incomplete, you may instruct us to research additional product information.

10.2 We may use sources including:

• Manufacturer websites
• Supplier and distributor catalogues
• Public product databases
• Technical documents
• Publicly available marketplace listings
• Product manuals
• Information supplied by you
• Other sources we reasonably consider relevant

10.3 We use reasonable care when selecting, comparing and checking sources. However, third-party sources may be incomplete, outdated, inconsistent or incorrect.

10.4 We do not guarantee the accuracy of information originating from a manufacturer, supplier, distributor or other third party where the error could not reasonably have been identified through our agreed quality process.

10.5 Where sources conflict or important information cannot be verified, we may:

• Flag the information for your attention
• Ask you to provide confirmation
• Leave the relevant field incomplete
• Use the most authoritative available source and identify any uncertainty

10.6 You are responsible for reviewing and approving technical specifications, compatibility statements, measurements, safety information and other material product claims before publication.

11. Review and approval

11.1 Deliverables may be presented through the Portal, by spreadsheet, by structured file or by another agreed method.

11.2 You must review Deliverables carefully and provide approval or revision instructions within the timeframe stated in your Order or, where none is stated, within five working days.

11.3 Your feedback must be clear, specific and, where reasonably possible, provided as one consolidated list.

11.4 We will not treat silence as approval unless we have expressly agreed a standing approval or automated publishing arrangement with you.

11.5 If you do not respond within the requested period, we may pause the work and adjust the delivery timetable.

11.6 You are responsible for checking approved Deliverables before publishing or distributing them.

11.7 If you approve a Deliverable and later request changes that were not required by the original agreed brief, the changes may be treated as Additional Services.

12. Revisions

12.1 The number of included revision rounds will be stated in your Plan or Order.

12.2 Where the number is not expressly stated:

• SKU Rescue includes one revision round
• Starter includes one revision round
• Growth includes two revision rounds
• Scale includes two revision rounds

12.3 One revision round means one consolidated set of reasonable amendments submitted in response to a version of the Deliverables.

12.4 Included revisions cover amendments reasonably connected with the agreed brief. They do not include:

• A change of strategy or target audience
• A substantially different content style
• New products
• New fields or Deliverables
• Newly supplied source files requiring rework
• Material changes to product specifications
• Work outside the agreed channels or categories

12.5 Additional revision rounds or out-of-scope changes will be quoted and charged as Additional Services.

12.6 We will correct, without additional charge, errors caused by our failure to follow the agreed brief, provided you notify us within a reasonable period.

13. Publishing, exports and integrations

13.1 Unless expressly agreed, our standard obligation is to provide approved Deliverables in an agreed structured format.

13.2 Where supported, we may assist with:

• CSV or spreadsheet delivery
• Platform-ready exports
• Feed preparation
• Field mapping
• Shopify-compatible files
• Marketplace formatting
• Direct platform updates
• API or application integrations

13.3 You are responsible for ensuring that your ecommerce platform contains the required fields, templates and front-end functionality to display the Deliverables correctly.

13.4 A platform-compatible export does not guarantee that every field will import or display without configuration.

13.5 Before any direct write-back, import or bulk update, you must:

• Maintain a current backup
• Confirm the target fields
• Review a test record where requested
• Provide appropriate access
• Approve the proposed update method

13.6 We are not responsible for pre-existing platform errors, incorrect field mapping supplied by you, incompatible themes, unsupported applications or changes made by other users.

13.7 We may pause an integration if continuing could create a risk of data loss, duplication, security issues or material publishing errors.

14. Third-Party Services

14.1 The Services may depend on Third-Party Services such as ecommerce platforms, marketplaces, cloud hosting, authentication providers, AI services and integration providers.

14.2 Third-Party Services are governed by their own terms, privacy policies, limits and availability.

14.3 You are responsible for:

• Maintaining any required third-party account
• Paying third-party fees
• Complying with third-party terms
• Providing valid access credentials or permissions
• Reviewing changes made by third-party platforms

14.4 We do not control Third-Party Services and cannot guarantee that they will remain available, unchanged or compatible.

14.5 We may replace a supplier or technical provider where reasonably necessary for security, performance, availability, legal or commercial reasons, provided this does not materially reduce the Services.

14.6 If a third-party platform changes or withdraws a feature, we will discuss reasonable alternatives with you. Work required to rebuild or materially change an integration may be chargeable.

15. Portal access

15.1 Portal access is provided for authorised customer users during the Contract.

15.2 You must:

• Keep passwords and authentication details confidential
• Use appropriate access controls
• Remove access for people who leave your organisation
• Notify us promptly of suspected unauthorised access
• Ensure users comply with these Terms

15.3 You must not:

• Attempt to gain unauthorised access
• Test or circumvent Portal security
• Upload malicious code
• Scrape or copy the Portal
• Reverse engineer our software
• Use the Portal to store unrelated or unlawful content
• Share access with unauthorised third parties

15.4 We may suspend Portal access where reasonably necessary to address:

• A security incident
• Suspected misuse
• Unpaid fees
• Essential maintenance
• A legal or regulatory requirement

15.5 We do not guarantee that the Portal will be uninterrupted or error-free at all times, but we will use reasonable efforts to maintain its availability.

16. Fees and payment

16.1 Fees are those stated in your accepted Order, proposal or invoice.

16.2 Unless expressly stated otherwise, fees are exclusive of VAT. VAT will be added where applicable.

16.3 One-off Services are normally payable in advance unless we agree otherwise.

16.4 Subscription fees are payable in advance at the beginning of each Billing Period.

16.5 By starting a recurring Plan, you authorise us or our payment provider to collect the recurring amount using your selected payment method until the Plan is cancelled in accordance with these Terms.

16.6 You must notify us promptly if billing details change.

16.7 Additional Services will be quoted separately or charged at an agreed rate.

16.8 Unless another payment period is stated, invoices are payable within 14 days.

16.9 If an amount remains unpaid after its due date, we may:

• Suspend the Services and Portal access
• Pause work
• Withhold Deliverables
• Charge statutory interest and recovery costs where available under the Late Payment of Commercial Debts legislation
• Take reasonable steps to recover the debt

16.10 Suspension for non-payment does not remove your responsibility to pay fees properly due.

16.11 You must raise a genuine invoice dispute promptly and provide reasonable details. You must pay any undisputed part by the original due date.

17. Monthly and annual Plans

17.1 A monthly Plan continues on a rolling monthly basis until cancelled under clause 19.

17.2 If you select annual billing:

• The annual fee is payable in advance
• The initial term is 12 months
• Any advertised annual discount applies only while annual billing continues
• The Plan renews for a further 12 months unless cancelled before renewal

17.3 An annual product allowance, if offered, does not necessarily mean the entire allowance can be submitted at once. Products may be processed according to the monthly capacity and schedule stated in your Order.

17.4 Unused capacity does not create a cash refund or credit unless we expressly agree otherwise.

18. Price changes

18.1 We may change prices for future Orders at any time.

18.2 We may increase recurring Plan fees by giving at least 30 days’ written notice.

18.3 A price increase will normally take effect from your next renewal after the notice period.

18.4 If you do not accept an increase, you may cancel before it takes effect. For an annual Plan, an increase will not normally apply until the next annual renewal.

18.5 Changes to fees will not affect one-off work already accepted unless the scope changes.

19. Cancellation

Monthly Plans

19.1 You may cancel a monthly Plan by giving at least 30 days’ written notice to hello@epody.co.uk.

19.2 Cancellation takes effect at the end of the Billing Period in which the 30-day notice expires.

19.3 Fees already paid for a Billing Period are not normally refundable, but we will continue providing the included Services until the effective cancellation date.

Annual Plans

19.4 You may give notice at any time that you do not want an annual Plan to renew.

19.5 Unless we agree otherwise, cancelling during an annual term prevents the next renewal but does not end the current annual commitment early.

19.6 Annual fees are not normally refundable once the annual term has started, except where:

• We materially breach the Contract and fail to remedy the breach
• We are unable to provide a material part of the Services
• A refund is otherwise required by law

One-off Services

19.7 You may ask to cancel one-off work before completion.

19.8 If work has started, you must pay for:

• Work completed up to cancellation
• Committed supplier costs
• Reasonable non-recoverable costs
• Any Deliverables already supplied

19.9 We will refund any remaining balance after those amounts have been deducted.

No consumer cooling-off period

19.10 Because the Services are sold exclusively for business purposes, consumer cancellation and cooling-off rights do not apply.

20. Termination and suspension

20.1 Either party may terminate the Contract immediately by written notice if the other party:

• Commits a material breach and does not remedy it within 14 days of written notice
• Repeatedly breaches the Contract
• Becomes insolvent or ceases trading
• Engages in fraud, unlawful activity or serious misuse of the Services

20.2 We may suspend or terminate the Services immediately if:

• An amount remains unpaid 14 days after its due date
• Your instructions or products appear unlawful
• Customer Materials infringe third-party rights
• Continuing the Services creates a material security or legal risk
• You or your users abuse, threaten or harass our staff or contractors
• A key Third-Party Service requires suspension
• You attempt to gain unauthorised access to our systems

20.3 Where reasonably possible, we will explain the reason and give you an opportunity to resolve the issue.

20.4 We may terminate a recurring Service for operational or commercial reasons by giving at least 30 days’ notice. If we do so, we will refund any prepaid fees relating to Services we will not provide.

21. What happens when the Contract ends

21.1 On termination or expiry:

• Outstanding fees become payable
• We will stop processing new Managed Products
• Portal access may be disabled
• Licences granted solely for delivering the Services will end
• Each party must return or securely delete confidential information where required

21.2 Subject to payment of all undisputed sums, we will make completed Deliverables available for export in an agreed standard format.

21.3 You should download completed Deliverables before your access ends.

21.4 Unless otherwise agreed, we may retain Portal access for up to 30 days after the effective end date to allow reasonable export.

21.5 We are not required to provide unfinished work for which the applicable fees have not been paid.

21.6 Termination does not affect rights, obligations or liabilities that arose before termination.

22. Intellectual property

Customer Materials

22.1 You retain ownership of Customer Materials and any intellectual property rights you already hold in them.

22.2 You grant us a non-exclusive, worldwide, royalty-free licence to use, copy, adapt, process and store Customer Materials as necessary to provide the Services.

Deliverables

22.3 Once all applicable fees have been paid, we assign to you the intellectual property rights that we own in bespoke Deliverables created specifically for you, to the extent those rights are capable of assignment.

22.4 This assignment does not include:

• Third-party content
• Manufacturer or supplier materials
• Stock images
• Licensed fonts
• Publicly sourced product information
• Our Portal
• Our internal software
• Templates and frameworks
• Prompts and automation
• Processes, methods and know-how
• Generic structures or materials developed independently of your project

22.5 Where our pre-existing material is embedded within a Deliverable, we grant you a non-exclusive, perpetual licence to use that material as part of the paid Deliverable for your business.

22.6 Third-party materials remain subject to their original licences. You are responsible for ensuring that your intended use is permitted.

22.7 AI-assisted content may not always qualify for intellectual property protection or exclusivity in every jurisdiction. We do not guarantee that AI-assisted elements can be owned exclusively or that similar content will never be generated for another party.

22.8 We will not publicly identify you as a customer, use your logo or publish a case study without your permission.

23. Confidentiality

23.1 Each party may receive confidential business, technical, commercial or financial information belonging to the other.

23.2 Each party agrees to:

• Keep confidential information secure
• Use it only for the purposes of the Contract
• Share it only with people who need it and are subject to confidentiality obligations
• Not disclose it to another person without permission, except where legally required

23.3 Confidential information does not include information that:

• Is already public through no breach of the Contract
• Was lawfully known before disclosure
• Is received lawfully from another source
• Is developed independently without using the confidential information

23.4 We may share confidential information with employees, contractors and service providers where necessary to deliver the Services, provided appropriate confidentiality protections apply.

24. Data protection

24.1 Both parties will comply with applicable UK data protection law, including the UK GDPR and Data Protection Act 2018.

24.2 For personal information used to manage enquiries, billing, accounts and our business relationship, Qivo Innovation Limited will normally act as the data controller.

24.3 Where we process personal information within Customer Materials solely on your documented instructions, you will normally act as the controller and we will act as your processor.

24.4 Where required, the parties will enter into an appropriate data processing agreement.

24.5 You must not provide unnecessary special-category, criminal-offence or highly sensitive personal information without our prior written agreement.

24.6 Further information about how we use personal information is available in our Privacy Policy.

25. Warranties and service limitations

25.1 We warrant that we will provide the Services with reasonable skill and care.

25.2 We do not guarantee:

• Increased sales or conversion rates
• A particular search-engine ranking
• Marketplace acceptance
• Increased traffic
• A particular commercial return
• That every third-party source is accurate
• That a marketplace or platform will continue supporting a particular format
• Completely uninterrupted Portal or integration availability

25.3 Examples, demonstrations, catalogue scores and before-and-after comparisons illustrate potential service outcomes. They do not guarantee that every catalogue will achieve identical results.

25.4 Nothing in the Contract makes us responsible for business decisions you make using the Deliverables.

26. Liability

26.1 Nothing in these Terms excludes or limits liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Deliberate unlawful conduct
• Any liability that cannot legally be excluded or limited

26.2 Subject to clause 26.1, neither party will be liable for:

• Indirect or consequential loss
• Loss of anticipated savings
• Loss of opportunity
• Loss of goodwill or reputation
• Loss of profits, revenue or business

26.3 We will not be responsible for loss caused by:

• Inaccurate Customer Materials
• Incorrect information from third-party sources that we could not reasonably identify
• Your failure to review the Deliverables
• Content you approved
• Changes made by you or another provider
• Failure to maintain appropriate backups
• A Third-Party Service outside our reasonable control
• Your failure to follow our reasonable instructions
• Use of Deliverables for a purpose outside the agreed scope

26.4 Subject to clauses 26.1 to 26.3, our total aggregate liability arising out of or connected with the Contract will not exceed the total fees paid or payable by you under the affected Contract during the 12 months immediately before the event giving rise to the claim.

26.5 If the Contract has been in force for less than 12 months, the liability cap will be the total fees paid or payable during that shorter period.

26.6 The limitations in this clause reflect the nature and price of the Services and the availability of appropriate business insurance.

27. Claims relating to Customer Materials

27.1 You will be responsible for reasonable losses, liabilities, damages and costs suffered by us as a direct result of a third-party claim that Customer Materials or your instructions:

• Infringe intellectual property rights
• Breach confidentiality or privacy rights
• Are unlawful or misleading
• Breach your warranties under these Terms

27.2 This clause will not apply to the extent that the claim was caused by our unauthorised use or alteration of the Customer Materials.

27.3 We will notify you promptly of a relevant claim and take reasonable steps to reduce avoidable loss.

28. Events beyond our reasonable control

28.1 Neither party will be liable for a failure or delay caused by events beyond its reasonable control.

28.2 These events may include:

• Natural disasters
• Fire or flooding
• War, terrorism or civil disorder
• Industrial disputes
• Government action
• Widespread internet or telecommunications failure
• Power failure
• Cyberattacks affecting major providers
• Failure of a critical Third-Party Service
• Epidemics or public-health emergencies

28.3 The affected party must notify the other where reasonably practicable and take reasonable steps to minimise the effect.

28.4 If the event continues for more than 60 days and materially prevents the Services, either party may terminate the affected Services by written notice.

29. Complaints and disputes

29.1 If you are dissatisfied with the Services, please contact hello@epody.co.uk and provide:

• Your business and account details
• The relevant products or Deliverables
• A clear description of the problem
• The outcome you are seeking

29.2 We will investigate and respond within a reasonable period.

29.3 Before starting court proceedings, both parties will use reasonable efforts to resolve the dispute through good-faith discussion.

29.4 Nothing in this clause prevents either party from seeking urgent legal relief where necessary.

30. Changes to the Services or these Terms

30.1 We may make minor changes to the Services where necessary to improve security, performance, compatibility or legal compliance, provided the overall Services are not materially reduced.

30.2 We may update these Terms from time to time.

30.3 Material changes affecting an existing recurring Contract will be communicated with reasonable notice.

30.4 If a material change significantly disadvantages you, you may cancel the affected recurring Service before the change takes effect.

30.5 Changes required by law or necessary to address an urgent security issue may take effect sooner.

31. General provisions

31.1 The Contract constitutes the entire agreement between the parties concerning the Services.

31.2 Neither party relies on a statement not included in the Contract, although this does not exclude liability for fraud.

31.3 You may not transfer the Contract without our written permission.

31.4 We may transfer the Contract to a group company or purchaser of our business, provided this does not materially reduce your rights.

31.5 We may use appropriately qualified employees, contractors and subcontractors to provide the Services. We remain responsible for the Services they perform on our behalf.

31.6 Nothing in the Contract creates a partnership, joint venture, employment relationship or agency between the parties.

31.7 A delay in enforcing a right does not waive that right.

31.8 If part of the Contract is found to be unlawful or unenforceable, the remaining provisions will continue to apply.

31.9 No person other than the parties has the right to enforce the Contract under the Contracts (Rights of Third Parties) Act 1999.

31.10 Notices under the Contract must be sent by email or post using the most recent contact details provided by the receiving party.

32. Governing law and jurisdiction

32.1 The Contract and any non-contractual obligations arising from it are governed by the laws of England and Wales.

32.2 The courts of England and Wales will have exclusive jurisdiction over disputes arising out of or connected with the Contract.

33. Contact details

Questions about these Terms should be sent to:

Qivo Innovation Limited trading as Epody

71–75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom

Company number: 16795234

Email: hello@epody.co.uk

Telephone: 0330 223 7595

Website: www.epody.co.uk

● MANAGED PRODUCT ENRICHMENT

Messy product data in.
High-performing content out.

We structure, enrich and quality-check your catalogue,
then return approved content ready for every channel.

No new software. No catalogue clean-up. No extra headcount.